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  • To assure continuous quality improvement

  • To promote creativity, adaptability and challenges

  • To utilize community partnerships and natural supports

  • To empower and involve consumers and families served

  • To promote healthy relationships through honesty, openness,
    respectfulness and fairness

  • To exercise personal, programmatic and fiscal responsibility

  • To promote awareness of cultural diversity


  • To place consumers and family at the center of all we do and recognize the treatment of the individual is most effective when we include the family/support network

  • To base services in the community, available in non-traditional sites, least restrictive and at convenient locations and times

  • To be visible in the community and form partnerships, which promote the achievement of service delivery

  • To promote the cross-training of staff in order to provide services across an array of age, disability and culturally diverse categories

  • To insure services are delivered in an integrated manner that does not dwell on disability categories or cultural differences but on individual client and family needs and strengths

  • To promote freedom of choice for clients and families

  • To serve individuals who have the fewest available resources
    and the greatest need

  • To utilize “best clinical practices” in the delivery of services

  • To promote utilization of natural supports in the community

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